Versand

Thank you for shopping at [ZXC]. We are committed to providing a clear and reliable shipping experience. Please review the following information before placing your order.

1. Order Processing Time

Orders are normally processed within 3–7 business days, Monday through Friday, excluding public holidays.

Orders placed after 5:00 PM [GMT+01:00 Central European Time（CET）] will begin processing on the next business day.

During promotional periods, holidays, product launches, or periods of high demand, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Shipping Time

Estimated delivery times after dispatch are:

Domestic orders: [3–7 business days]
European orders: [7–15 business days]
International orders: [10–20 business days]

The total estimated delivery time is:

Processing time + Shipping time

Delivery estimates are not guaranteed and may be affected by customs inspections, public holidays, severe weather, carrier delays, incorrect addresses, or other circumstances outside our reasonable control.

3. Shipping Destinations

We currently ship to the countries and regions available during checkout.

If your country or postal code is not available at checkout, we are currently unable to deliver to that location.

We do not ship to:

P.O. boxes, unless accepted by the selected carrier
Military addresses, unless specifically supported
Restricted or sanctioned regions
Addresses outside our active shipping zones

4. Shipping Costs

Shipping fees are calculated and displayed at checkout before payment.

We may offer:

Free standard shipping on eligible orders
Flat-rate shipping
Weight-based shipping
Destination-based shipping
Promotional free-shipping offers

Any free-shipping threshold will be displayed on the website or at checkout.

Free shipping applies only to eligible destinations and shipping methods.

5. Shipping Carriers

Depending on the destination, product type, warehouse, and availability, orders may be shipped using carriers such as:

UPS
USPS
FedEx
DHL
DPD
GLS
Local postal services
Other approved logistics providers

We may select the most suitable carrier for your order. Customers may not always be able to choose a specific carrier.

6. Order Tracking

When your order ships, tracking information will be sent to the email address provided during checkout.

Tracking information may take 24–72 hours to update after the shipping confirmation is issued.

You can track your order through:

The tracking link in your shipping confirmation email
The “Track Order” page on our website
Your customer account, where available

If tracking has not updated for more than [5–7] business days, please contact our customer service team.

7. Multiple Packages and Split Shipments

Some orders may be shipped in multiple packages due to:

Products being stored in different warehouses
Different product processing times
Package size or weight restrictions
Inventory availability

You may receive separate tracking numbers and deliveries for the same order.

You will not be charged additional shipping fees unless clearly stated before checkout.

8. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please verify the following information before submitting your order:

Full recipient name
Street name and building number
Apartment, suite, or unit number
City
State or region
Postal code
Country
Telephone number

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information supplied by the customer.

9. Address Changes

Address changes are not guaranteed after an order has been placed.

To request an address change, contact us immediately at:

Email: [doloresmurphy19779@gmail.com]

If the order has already been processed or shipped, we may be unable to change the delivery address.

Additional carrier charges resulting from an incorrect address, redirection, or reshipment may be the customer’s responsibility.

10. Order Changes and Cancellations

Orders may only be changed or cancelled before they enter processing or fulfillment.

To request a change or cancellation, contact us as soon as possible.

Submitting a cancellation request does not guarantee that the order can be cancelled.

If the order has already shipped, the customer must follow our Returns and Refunds Policy after receiving the package.

11. Delivery Delays

Delivery delays may occur due to:

Severe weather
Public holidays
Customs inspections
Carrier congestion
Transportation disruptions
Incorrect or incomplete addresses
Remote delivery locations
Events outside our reasonable control

We will assist with available tracking information, but we cannot guarantee an exact delivery date.

A delay alone does not automatically qualify an order for a refund while the package remains in transit.

12. Lost Packages

If tracking shows no movement for an extended period or the package appears to be lost, contact us at:

Email: [doloresmurphy19779@gmail.com]

Please include:

Your order number
Full name
Delivery address
Tracking number

We may open an investigation with the carrier.

Carrier investigations may take [7–15] business days or longer, depending on the carrier and destination.

A replacement or refund will only be issued after the package has been confirmed as lost, subject to our internal review and applicable policies.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it:

Check around the delivery location.
Ask household members, neighbours, building reception, or property management.
Check whether the carrier left a delivery notice.
Contact the carrier directly.
Contact us within [3–5] business days of the delivery scan.

We will assist with a carrier investigation where possible. However, we are not responsible for packages stolen or misplaced after confirmed delivery to the correct address.

14. Damaged Packages

If your package or product arrives damaged, contact us within [48 hours / 3 days] of delivery.

Please provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the outer packaging
Photographs of the shipping label
Photographs of all included items

Do not discard the packaging until the case has been reviewed.

Depending on the circumstances, we may provide a replacement, partial refund, full refund, or another appropriate solution.

15. Undeliverable and Returned Packages

A package may be returned to us because of:

An incorrect or incomplete address
Repeated failed delivery attempts
Refusal by the recipient
Failure to collect the package
Customs charges not being paid
Local delivery restrictions

If a package is returned, we will contact you after it is received and inspected.

Original shipping charges may be non-refundable. Reshipping fees may apply if the return was caused by information or actions attributable to the customer.

16. Customs, Duties, and Import Taxes

International orders may be subject to:

Import duties
VAT
Customs fees
Brokerage fees
Local handling charges

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs authorities may delay a shipment while completing inspections or collecting required payments.

We cannot mark an order as a gift or declare an inaccurate value.

17. Product Availability

Although we make reasonable efforts to maintain accurate inventory information, an item may become unavailable after an order is placed.

If this occurs, we may:

Contact you with an estimated restock date
Offer a replacement product
Ship available items separately
Cancel the unavailable item
Issue a refund for the unavailable item

We will not substitute a product without your approval where the substitute is materially different.

18. Pre-Orders and Backorders

Pre-order and backorder products may have longer processing times.

The estimated shipping date will be displayed on the product page where available.

If an order contains both in-stock and pre-order items, the order may be shipped together or separately, depending on inventory and fulfillment arrangements.

19. Contact Us

For questions about shipping, delivery, or tracking, contact us:

Company: [EJENDOMSSELSKABET SS ApS]
Store: [ZXC]
Email: [doloresmurphy19779@gmail.com]
Telephone: [45 39 67 97 78]
Business Address: [Poppelgårdvej 17, 1.]
Customer Service Hours: [Monday–Friday, 9:00 AM–5:00 PM, Time Zone]

Please include your order number when contacting us about an existing order.